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What Is RMM Technology Used For?

RMM is used to aid with enterprise mobility, enabling a wide range of remote IT functions.

These include:

• PC setup and configuration
• Remote access
• Remote recovery and backup
• Patch management
• Managed antivirus protection
• Data-breach risk intelligence

An effective RMM strategy will enable client devices to be brought into service, maintained, and properly secured, all without ever being physically proximal to IT staff—the definition of enterprise mobility.

Immediate access to devices increases uptime and client satisfaction. IT administrators can also take care of routine maintenance tasks during users’ downtime, keeping interruptions to a minimum. Not needing to spend time in the field with endpoint devices increases IT efficiency and eliminates most travel time. MSPs can benefit from greater efficiency as well with the ability to operate from a central location.

Remote monitoring helps enhance IT security by providing automated checks on devices on a routine schedule. This eliminates the need for users to manage their own security updates.

With the proliferation of PC-based devices that don’t involve a user—for example, digital signage, kiosks, and vending machines—RMM is a valuable way to ensure devices stay up and running.

Now MDC can make updates or repairs without having to deploy a service technician.